Support Page

Raise a Ticket :

To access support for all Avaya One Source issues raise an ITSS ticket.

Avaya Partners and Distributors can raise an ITSS ticket on-line via :

http://ccp.avaya.com

Avaya Associates can raise an ITSS ticket on-line via :

http://itss.avaya.com

Step by Step Process for submitting an ITSS ticket :

·Log in to IT Self Service (ITSS) (using appropriate link above)

·Select "Report an Incident" (Avaya Associate Step only)

·Select Corporate Applications from ‘What is the Impacted Service Family’ menu

·Select the appropriate application e.g. EC Enterprise Configurator Service, Order Centre, CSQT etc. from ‘What is the Impacted Service’ menu

·Add description of problem into ‘Brief Description’ & ‘Details’ text box

·Click ‘Submit’

Support is available during regional normal business hours. A formal ticket number will be provided to the requestor shortly after the issue is reported. Please note the case number and reference it in any communications with support on a reported issue.

If you have a case and ticket number and require an update or escalation, refer to local phone number support below.

Alternatively, you can also open an ITSS ticket via phone by dialing the appropriate number below :

United States & Canada	1-866-AVAYA-IT (Partners, Distributors, Associates)
United States & Canada	1-877-505-2827 (Partners and Distributors only)
Argentina	+54-11-4118-4901
Brazil	+55-11-5185-6700
Colombia	+57-1-592-2805
Mexico	+52-55-5278-7654
EMEA	+44-1483-309-800
Germany	+49 69 7505 1234
APAC	+65 6872 8700

Avaya One Source Roadmap Reviews :

This monthly webcast addresses upcoming Avaya One Source changes, providing advance notice of the capabilities and enhancements that are planned for deployment over the next quarter, and the system or process changes that are involved.

The session also provides updates on Product & Service Lifecycle changes and Marketing Promotions.

To access and add the appropriate regional meeting logistics to your calendar go to the following link on the Avaya One Source page on the Sales & Partner Portal :

https://sales.avaya.com/en/general/a1s-roadmap-reviews

Avaya One Source Monthly Training :

This monthly webcast explains and provides training on the new functionality introduced as part of the Avaya One Source monthly roadmap. It also provides a forum for refresher training on existing functionality and key areas of interest.

To access and add the appropriate regional meeting logistics to your calendar go to the following link on the Avaya One Source page on the Sales & Partner Portal :

https://sales.avaya.com/en/general/a1s-training-events

For A1S Support :

Please contact at: http://onecare.avaya.com

*You must have a valid SSO Login in order to use the Avaya OneCare Portal, if you do not have a valid SSO please call 866-282-9248 and chose option 1, then option 2